Upward Flow of Communication

• Communication that flows to a higher level in an
organization is called upward communication.
• It provides feedback on how well the organization is
functioning.
• The subordinates use upward communication to convey their
problems and performances to their superiors.
• The subordinates also use upward communication to tell how
well they have understood the downward communication.
• It can also be used by the employees to share their views and
ideas and to participate in the decision-making process.

By Eve, FIMS
University of Nairobi